FAQ
FAQ
About the product
Are any of them eco-certified?
Yes, there is. All of our organic cotton uses GOTS certified yarn. Approximately 80% of the fabric is dyed at an OEKO-TEX certified dyeing factory.
■GOTS certification not only means that the cotton is pesticide-free, but also that environmentally and socially considerate methods are used in all processes from cotton harvesting to spinning to distribution, and that there is no mixing or contamination with general products. This is a sign that it is being managed to ensure that it is not damaged.
(From JAPAN SUSTAINABLE LABELS ASSOCIATION )
■What is the textile safety certification "OEKO-TEX"?In addition to the world's highest level of safety for more than 300 types of hazardous substances, which far exceeds Japanese safety standards, the safety certification for those involved in production, This is proof that textile products are kind to people and the earth, and are environmentally friendly.
“Quoted from Oeko-Tex® Japan official website ( https://oeko-tex-japan.com/ )”
I'm not sure if the size will fit. Is there a guideline for the height other than the height stated in the product description?
We hope that you will refer to the following, but since there are individual differences, we would appreciate it if you could consider using it as a guideline.
【mens】
●Height: 168cm, weight: 63kg, normal body type, wearing size M Impressions: It's roomy, but I don't feel that the sleeves or hem are too long. It's comfortable.
●Height: 174cm, weight: 80kg, thick body type, wearing size L Impressions: The sleeves and hem are a little long, but they are worn loosely.
【Women】
●Height 170cm, slim body type, weight 52kg, wearing size L Impressions: Comfortable. It's roomy and just right.
●Height 158cm, slender body type, weight 40kg, wearing size M Impressions: Overall it feels big. Maybe size S would have been better.
●Height: 165cm, slender body type, weight: 50kg, wearing size L Impressions: Width is large and there is plenty of room.
If you prefer a loose-fitting fit, please choose the next size up and choose a size that fits your height.
We also accept consultations over the phone, so please feel free to call us.
(042-682-0322 Weekdays 9:00-15:00)
I'm pregnant, but don't you feel tight around your waist?
Our pajamas use BB waffle elastic for the waist elastic, which is gentle on the stomach and does not tighten, so even pregnant women can use them with confidence.
〇〇 is sold out. When will it be restocked? Can I make another reservation?
Products that are scheduled to be restocked are listed at the top of the product description on each product page.
Reservations are possible. Please contact us by entering your name and product name from the [Contact Us] button at the bottom of the site. We will reply to confirm receipt of your reservation.
〇〇 on the pair page is sold out. I would like a pair instead of a single item.
I am very sorry. Due to our website's system, products with low inventory are sold individually.
We apologize for the inconvenience, but please add the items to your shopping cart on the men's and women's pages and proceed to payment.
We will wrap the two items together.
If I purchase a pair, is there a way to tell if it's men's or women's?
You can tell them apart by the color of the size markings. Men's and unisex products have dark blue text. Women's products have red text.
The location of the size notation is as follows.
Tops: Hem of the front body Pants: Center part of the back of the waist
Do you sell the top and bottom separately?
I am very sorry. Products sold as a top and bottom set are not sold separately.
Do the pants have pockets?
Yes, all pants have side pockets on both sides. In addition, some unisex products also have attachments on the buttocks.
About your order
Is gift wrapping possible?
Yes, it is possible.
You can set it from "Set wrapping/noshi" on the cart screen.
We will gift wrap it free of charge.
Can I add Noshi?
Yes, it is possible.
You can set it from "Set wrapping/noshi" on the cart screen.
Up to 3 senders' names can be printed.
I'll order a second pair. Can I gift wrap all items (or just one item)?
Yes, if you purchase two or more items, we will wrap them together.
It is also possible to wrap each item individually. In that case, please write so in the notes section, or select ``Other'' in the gift wrapping section of the purchase screen and write ``I would like each item wrapped.''
It is also possible to wrap only one of the two items. Please tell us.
If I send a gift directly to someone, can I see the sender's name?
Yes, we write the sender's name in the sender column on the invoice.
Can you ship it without the other party knowing the price?
Yes, it is possible. If you request gift wrapping, please rest assured that we will omit all items with known prices before shipping.
Can I attach a message card?
Yes, we provide it for free. We will print your message on the original message card.
Regarding delivery
Who is the delivery company? How much does shipping cost?
The delivery company is Japan Post (Yu-Pack). We apologize for the inconvenience, but the shipping charge is a flat rate of 600 yen (tax included) nationwide.
Some areas (Okinawa, remote islands, etc.) are charged 1,650 yen (tax included).
Free shipping for purchases over 20,000 yen (tax included).
How many days will it be shipped after ordering?
For orders placed before 12:00 noon, we will do our best to ship the same day. Depending on the number of shipments, same-day shipping may not be possible.
We are also closed on Saturdays, Sundays, and holidays, so orders placed between Friday afternoon and Sunday will be shipped the following Monday. Please note.
Can I specify the date and time I would like to receive it?
Yes, it is possible. When you proceed to the purchase screen, you can specify your desired delivery date and time.
Could you keep it at the post office?
Yes, it is possible. Please enter the address of the post office you wish to ship to and write 〇〇 post office delivery.
I would like to send to multiple recipients. How much does shipping cost?
If there are multiple shipping addresses, a shipping fee of 600 yen will be charged for each shipping address.
In that case, we apologize for the inconvenience, but you will need to order each item separately.
We apologize for any inconvenience caused by the duplication of orderer information, etc., and appreciate your understanding.
Can you ship overseas?
Yes, delivery is possible except for some areas. Shipping costs vary depending on the country and weight of the product, so please contact us using the [Contact Us] button at the bottom of the site to let us know your desired product and desired delivery address . We will check the shipping cost and let you know right away.
About payment
What payment methods do you accept?
``Credit card payment'' You can use the following 5 types of credit cards.
・VISA
・MASTER
・JCB
・American Express Diners
"Cash on Delivery" We use Yu-Pack's cash on delivery service. Please pay in cash when you pick up the item.
We apologize for the inconvenience, but please pay the cash on delivery fee of 330 yen (tax included).
``Bank Transfer'' After placing your order, we will send you ``bank account information'' via email. We apologize for the inconvenience, but please bear the bank transfer fee.
Please make the payment within 7 days after placing your order. We will ship the item as soon as possible after confirming the payment.
Can you issue a receipt?
Yes, it is possible. If the product is shipped directly to the recipient, the PDF data will be attached to the email when the shipment is completed.
Regarding exchanges, returns, and cancellations
Can I change the size?
Yes, I accept. This is possible if the product is in stock, unused and only to be tried on, and within one week of receiving the product.
We apologize for the inconvenience, but please give us a call or use the [Contact Us] button at the bottom of the site to let us know your desired size and your name.
We apologize for the inconvenience, but the customer will be responsible for the shipping costs when returning the product to us.
Once we receive the product, we will send the product in the desired size to you.
Can I return the product?
Yes, I accept. This is possible as long as it is an unused item that has only been tried on and within one week of receiving the item.
We apologize for the inconvenience, but please contact us using the [Contact Us] button at the bottom of the site.
We apologize for the inconvenience, but please note that we cannot accept returns or exchanges in the following cases.
・If you contact us more than 8 days after receiving the product. ・Products that have been used once. ・Products with tags removed. ・Products that are damaged or soiled in your hands. ・Returns without contacting us. If
I would like to cancel my order. What should I do now?
Yes, I accept.
Please contact us with your name and order number using the [Inquiries] button at the bottom of the site or by calling 042-682-0322 (reception hours: weekdays 9:00-15:00). We would appreciate it if you could contact us as soon as possible.
others
What are the benefits of registering as a member?
If you register as a member, you will receive 3% of the purchase price back in points.
From your next purchase, you can use the points as 1 point for 1 yen.
I did not receive an email after placing my order.
We automatically send an order confirmation email from our email server immediately after placing your order.
– For customers using DOCOMO/EZweb/softbank email –
Due to automatic spam filter settings, you may not be able to receive emails from us.
If it does not arrive, there may be the following reasons. If you do not receive an email after placing your order, please contact us via [Contact Us] .
・If you typed your email address incorrectly when ordering ・If the email is automatically sorted to a different folder from your normal inbox, such as the "spam folder" or "deleted folder"
Is it possible to make inquiries by phone?
Yes, please feel free to call us at 042-682-0322.
(Weekdays 9:00-15:00, closed on Saturdays, Sundays, and holidays.)
If we are not available, please contact us using the [Contact Us] button at the bottom of the site.
Please feel free to contact us with any questions regarding size.
Can I have the buttons replaced?
Yes, we will mail it to you, although it will only be available to those who purchase it.
Please use the [Contact Us] button at the bottom of the site to write your name and let us know if you would like us to mail it to you.
Can you repair it?
Yes, we do it for free.
If you are interested, please let us know your name and the condition of the product using the [Contact Us] button at the bottom of the site.
Please note that depending on the condition of the product, we may not be able to repair it.
You will only be responsible for the shipping costs when sending the item to us. If it is within 3 months of receiving the product, please send it to us by cash on delivery.
In order for you to enjoy your pajamas in beautiful condition for a long time, we would be happy to repair any defects that may arise.
Do you lend samples to media and stylists?
Yes, we do.
Select your desired product and size, and inform us of the media and media information you would like to use via [Contact us] at the bottom of the site or call us at 042-682-0322 (reception hours: 9:00-15:00 on weekdays). Contact Please.